Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@storynamaa.com I storynamaa@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Refunds:

• Cancellation requests must be made in writing (email or WhatsApp).

• The following cancellation charges apply (unless otherwise specified in your package):

• 30 days or more before departure – 25% of total cost

• 15–29 days before departure – 50% of total cost

• 7–14 days before departure – 75% of total cost

• Less than 7 days before departure – 100% of total cost (No Refund)

• Refunds, if any, will be processed within 15–30 working days after deducting applicable charges.

• No refund will be made for unused services or no-show.

• No refund will be made for Booking Amount.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@storynamaa.com I storynamaa@gmail.com